Frequently Asked Membership Questions
Your membership is very important to us! Below are some common questions about membership. If you have more specific questions, suggestions, comments or concerns, please Contact Us.
Can I purchase a membership at the Zoo?
Yes! During the summer months, the membership sales booth is located right outside the admissions gate. During the winter months, you can purchase a membership at the admissions gate.
How long is my membership valid?
Your membership is valid for one full year from the date of purchase.
How many membership cards will I receive with my membership?
All memberships come with one card. If you choose to add a third adult to your membership for $18, you will receive two cards with your membership.
How long will it take to get my new membership card?
Membership cards require between 7 and 10 days to process, not including mail time. Please allow approximately two weeks to receive your membership.
Can I use my Cheyenne Mountain Zoo membership at other zoos?
No. Cheyenne Mountain Zoo is one of only a handful of accredited zoos in the country that does not receive tax support of any kind. Because we depend on admissions, memberships and donations to operate the Zoo, we are unable to participate in the reciprocity program.
What is the best way for me to purchase or renew a membership?
If you are planning a visit to the Zoo within 10 days, the best way to purchase a membership is at the Zoo. A temporary membership card can be used until your permanent card is sent to you. If you purchase a membership online or through the mail, it can take up to 10 days for you to be recognized as an active Zoo member. Please note: Online purchases are only processed on business days, so if you purchase or renew a membership on the weekend, the processing of your purchase will not begin until the next business day.
Do you offer a military discount on Zoo memberships?
Yes. If you are active duty or retired military we offer a $5 discount for any new or renewing membership at any level. Please note: When purchasing online, add "Military Discount" in the comments field and the Zoo Membership Department will contact you before they submit your online order for payment.
Can I include my grandchildren in my family membership even if they don't live with me?
Yes. Grandchildren 18 and under can be included in any level membership (except for the Individual Plus category).
How do I get a second membership card for my spouse or child, or replace a lost membership card?
We are happy to print duplicate cards for a $5 fee. This fee covers our processing time and the printing of the card. Simply send us a check with instructions. BE SURE TO INCLUDE YOUR FULL NAME AND ANY SPECIAL REQUESTS. You may also request a duplicate card at our membership sales booth or at the admission gate.
We recently renewed our membership, but now we are moving. What can we do?
Unfortunately, we are unable to issue refunds for membership. You may "gift" the remainder of your membership to a family member, friend or neighbor. Please contact the Membership Office for more information.
I joined at one level, but now my circumstances have changed and I need a higher level membership. What can I do?
You may upgrade your membership at any time. We have seven levels of membership, including Individual Plus, Family, Family Plus, Contributing, Conservator, Patron and Patron Gold. You may also add a third adult provision to any membership at any time for an additional fee.
