EdVenture Refunds, Cancellations or Changes

Cancellation Policy Effective from May 1, 2020 through September 30, 2020 – We recognize that COVID-19 has affected people in many ways, therefore, we have temporarily adjusted our cancellation and refund policies. A written request for cancellation received prior to the scheduled program date will receive a refund in full or have the opportunity to reschedule the program for another date.

We do not issue refunds for parties that do not show for their reservation. If you need to cancel or reschedule your event, please refer to the confirmation email received upon registration. For further inquiry, please email [email protected].

If the Zoo is closed due to inclement weather or other unforeseen events, we will issue you a full refund (less the non-refundable deposit) or you may reschedule the event to the next available date and apply all payments already made toward your reservation to the new reservation.