EdVenture Refunds, Cancellations or Changes

Refund Policy
A refund request must be received no less than TWO WEEKS prior to the start of the program. If approved, the Zoo will refund the amount of the fee minus a $25 non-refundable deposit. No refunds will be given after two weeks prior to the start of the program.

We do not issue refunds for parties that do not show for their reservation. If you need to cancel or reschedule your event, please refer to the confirmation email received upon registration. For further inquiry, please email [email protected].

If the Zoo is closed due to inclement weather or other unforeseen events, we will issue you a full refund (less the non-refundable deposit) or you may reschedule the event to the next available date and apply all payments already made toward your reservation to the new reservation.

Program Cancellation
The Zoo reserves the right to cancel a program due to lack of enrollment or unforeseen circumstances in which the Zoo is closed. If the Zoo is closed due to inclement weather or other unforeseen events, we will issue you a full refund (less the non-refundable deposit) or you may reschedule the event to the next available date and apply all payments already made toward your reservation to the new reservation.