MEDIA ALERT: Zoo Closed due to a water main break

January 8, 2021

Cheyenne Mountain Zoo is closed to the public today until at least noon due to a water main break. Refunds for advance ticket holders for 9 through 11:40 a.m. entry times will be processed automatically within a few business days; funds will be returned to their original form of payment as soon as the refund clears the banking system. Ticket holders do not need to contact the Zoo to request a refund.

A decision about whether the Zoo can open at noon will be made by 11 a.m. Please check the green bar at the top of or our social media channels to see whether the Zoo will open. If the Zoo cannot open, refunds will be processed automatically, as described above.

At about 6 a.m. today, a water main break was discovered within the Zoo. Zoo staff quickly mobilized to address the break, which required water to be shut-off to the entire Zoo. Both ice on roadways and a lack of access to restrooms and water within the Zoo created conditions that required closure to the public for today.

Animal care staff was able to store enough water for our animals to get them comfortably through the shut-down.

The Zoo anticipates being able to reopen on Saturday at 9 a.m., if not sooner. Barring any additional announcements, ticket holders for Saturday and beyond should visit the Zoo at their ticketed time and date.

Further updates will be posted at the top of the page at, and on our social media channels.