What to know in advance:

For the health and safety of our guests, staff and animals, modifications have been made to ticketing, entry and daily processes. The number of guests entering the Zoo each day will be restricted through the purchase of timed e-tickets, in order to ensure proper distancing and comply with state and county health guidelines. Your ticket will indicate the earliest time you can enter the Zoo. From the ticketed time, you have a 20-minute time window to enter the Zoo (for example, if your ticket is for 10 a.m., you need to be in line to enter the Zoo by 10:20 a.m.); once you’re inside, you are welcome to stay in the Zoo until closing.

DON'T GO BARE!

ZOO GUESTS ARE REQUIRED TO WEAR MASKS WHEN INSIDE ALL ZOO BUILDINGS, due to the recent mandate by the state of Colorado. We also strongly encourage wearing a mask when within 6 feet of other groups in outdoor areas. Our staff is wearing masks, and so should you!

Check out this fun “animals vs. masks” video before your visit!

Now through Monday, Aug. 17: All Zoo visits require advance purchase of a timed e-ticket.
  • Please reserve your timed e-tickets in advance using the links below; advance e-tickets are required for entry for Zoo members and non-members.
  • All individuals visiting the Zoo must have their own advance e-ticket, including children age 2 and under.
  • Choose your date and arrival time. A limited number of e-tickets are available to enter during each time period. If your first choice is sold out, please choose another time or day to visit.
  • Please be in line to enter the Zoo within 20 minutes after your ticketed time. Early arrivals or arrivals later than 20 minutes past your ticketed entry time may not be accommodated. If you arrive early for your time slot, please wait in your car until your entry time begins. Arriving during your designated arrival time will help us manage traffic flow into our parking lot and through the admission gates
  • Once you enter the Zoo during your ticketed time, you are welcome to stay as long as you like until the Zoo closes.
  • Due to current health guidelines, soft drinks are no longer self-served, but are available for purchase in our eateries. Previously purchased Cheyenne Mountain Zoo souvenir cups can be refilled at restaurants by a staff member for 99¢ (plus tax).
  • Drinking fountains will also be disabled at this time. Touchless water bottle filling stations will still be accessible, so please consider bringing your own reusable water bottle.
  • If you or anyone in your party is experiencing symptoms consistent with COVID-19, please stay home and visit us again when you’re better. For more information on the symptoms and how to protect yourself, please refer to the CDC’s website resources.


Advance timed e-tickets:

– Each block of e-tickets will have a limited capacity per entry time, so if your first choice of arrival time/day is sold out, please try another option.
– All individuals visiting the Zoo must have their own advance e-ticket, including children age 2 and under.
– No refunds or exchanges on Zoo ticket purchases.
Please be in line to enter the Zoo within 20 minutes after your ticketed time. Early arrivals or arrivals later than 20 minutes past your ticketed entry time may not be accommodated. If you arrive early for your time slot, please wait in your car until your entry time begins.
– Beginning July 21, additional advance tickets will be released each Tuesday at 10 p.m. This weekly roll-out will include a week’s worth of tickets that begin two weeks from the release date.

Here’s the 10 p.m. release schedule for tickets through Labor Day.
July 28 release – Tickets for Aug. 11 – 17
Aug. 4 release – Tickets for Aug. 18 – 24
Aug. 11 release – Tickets for Aug. 25 – 31
Aug. 18 release – Tickets for Sept. 1 – 7

NOTE: We are adding back daily 8 to 9 a.m. entry times (members only on Saturday and Sunday; members and non-members Monday through Friday). From 8 to 9 a.m., you’ll see the Zoo waking up, with animals shifting onto exhibit throughout the hour. All animals will be on exhibit by 9 a.m., and you’re welcome to stay as long as you like until we close at 5 p.m.

When you arrive:

  • While visiting the Zoo, please maintain 6 feet of space from all other guest groups and staff. Please follow special distancing instructions at the admissions gate to provide for appropriate space between parties. Instructions will be provided near the Zoo entrance.
  • Please be in line to enter the Zoo within 20 minutes after your ticketed time. Early arrivals or arrivals later than 20 minutes past your ticketed entry time may not be accommodated. If you arrive early for your time slot, please wait in your car until your entry time begins. Arriving during your designated arrival time will help us manage traffic flow into our parking lot and through the admission gates.
  • There will be no re-entry. Please make sure that you have everything with you before entering the Zoo.
  • Paper maps will not be available. Visit cmzoo.org/map to access an online version, or refer to map signage inside the Zoo.
  • Zoo guests are required by our county health department to alternate between visiting our exhibits clockwise or counterclockwise through the Zoo, switching every 20 minutes. You will be directed which way you will need to move through the Zoo once you’re inside the front gate.
  • You will see our staff constantly sanitizing high-touch areas of the Zoo throughout the day.
  • You will find hand washing stations and hand sanitizer at regular intervals as you move through the Zoo.
  • All staff will be wearing masks when within 6 feet of other staff members or Zoo guests.
  • OUR STAFF IS WEARING MASKS, AND SO SHOULD YOU! Zoo guests are required to wear masks when inside all Zoo buildings, due to the recent mandate by the state of Colorado. We also strongly encourage wearing a mask when within 6 feet of other groups in outdoor areas. Check out this fun “animals vs. masks” video before your visit!
  • Some buildings may have limited indoor capacity or may be closed to the public, for your safety. Additionally, high-touch play spaces and amenities may also be closed temporarily.
  • Please follow posted instructions for one-way traffic flow for physical distancing in certain areas of the Zoo. This may include buildings or narrow pathways.

Changes you'll notice:

  • Closed and/or monitored capacity areas in and around the Zoo will be clearly defined with signage. Please understand there are temporary limitations and modifications put in place that may change the way you are used to experiencing the Zoo.
  • The guest golf cart shuttle will be running with physical distancing modifications in place. Purchase all-day access for $2 from the shuttle driver.
  • The Sky Ride will be open with appropriate physical distancing modifications in place. Purchase your Sky Ride pass at the Admissions booth (Members: $4 adult, $3 children; Non-Members: $5 adult, $4 child).
  • The Shrine is open and included with your Zoo admission. Hours are 9 a.m. to 5 p.m., with the last car up at 4 p.m. Please note that all Shrine buildings are currently closed to the public, but you are still welcome to drive up and enjoy the views. Please drive up to the drive-through Admissions gate and show your Zoo ticket for access.
  • Quarters for Conservation tokens will be sanitized and available to guests at the front gate.
  • To prevent the congregation of large groups of guests, no scheduled animal demonstrations will be available during this time. However, you may come across “pop-up” experiences throughout your visit.
  • Food service will be limited during this time. All restaurants are open, with limited menus and spaced seating, both inside and outside as available.
  • Due to current health guidelines, soft drinks are no longer self-served, but are available for purchase in our eateries. Previously purchased Cheyenne Mountain Zoo souvenir cups can be refilled at restaurants by a staff member for 99¢ (plus tax).
  • Thundergod Gift Shop is open with limited guest capacity and a one-way traffic flow.
  • Strollers and wheelchairs are available for rent, and will be sanitized between rentals.

Reopening Timeline:

  1. June 6 – 10 – Members-Only, Limited Capacity Timed E-Ticket Admission. *Only those covered under your membership can attend. Sorry, no non-member guests will be allowed during this members-only week. Advance e-tickets (free of charge) with a reserved arrival time are required.
  2. June 11 – Aug. 17 – Members and General Public, Limited Capacity Timed E-Ticket Admission with a reserved arrival time are required.
  3. Additional dates will be released on a weekly basis (schedule is above, under “Advance timed e-tickets”).

FAQs

Questions
Answers

*Who qualifies for the member e-tickets?

Anyone who is listed on a current membership can get fully discounted member timed e-tickets.

– Each individual visiting the Zoo must have their own advance e-ticket, including children age 2 and under.
– For an Individual Plus membership, the primary card holder and his/her guest is included. (If you would normally bring a child age 2 or under with your membership, be sure to reserve a Member Child ticket for that child. If there are not enough Member Child tickets available, you may also purchase a 2 and under non-member ticket for 75¢.)
– For a Family or Grandparent membership, the one or two adults and any children listed on the card are included.
– For Family Plus and higher, any “Plus” people are included (x1 for Family Plus, x2 for Conservator and higher).
– Third Adults can also get the member ticket if they are listed on the membership.
– Additional guests that are not included on the membership must purchase non-member tickets.
– For any question regarding your membership, please call 719-424-7815 and/or 719-424-7830 or email [email protected].

We’re Looking Forward To Seeing You Back At The Zoo!