Amenities & Accessibility

Guest Service Shuttle

Watch for stops marked with signs around the Zoo for the golf cart shuttle. This shuttle can drive guests between shuttle stops and help guests skip the longer hills at the Zoo, depending on the weather.
The shuttle is wheelchair and stroller friendly.
Please note: some shuttle stops may be temporarily unavailable due to construction.
Cost: $3 per person per day (includes an all-day hand stamp)
– Purchase shuttle rides at Zoo admissions or with the shuttle driver.
Schedule: (Weather permitting; not available when snow or inclement weather is present.)
– Summer months: Daily, weather permitting
– Winter months: Weekends only, weather permitting
Shuttle Stop Locations:
– Watch for Shuttle stop signs located around the Zoo.
– Look for a circled red “S” on the Zoo Guest Map for shuttle stop locations.

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First Aid

Please contact any Zoo team member if you need medical attention. You can also visit our Administration building in Australia Walkabout, which is open daily during Zoo hours. Please refer to the Zoo Map for location details, and look for the red plus sign icon. At nearly 7,000-foot elevation, it’s important that you drink water during your Zoo visit. Also, take your time and don’t overdo it, especially if you are visiting from locations much lower in altitude than Cheyenne Mountain Zoo.

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ATM – Automatic Teller Machine

An Automatic Teller Machine (ATM) is located past the stroller hut, on the boardwalk just inside African Rift Valley, across from the giraffe feeding lettuce station. Please refer to the Zoo Map, and look for the green dollar sign icon.

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Lost & Found

If you’ve lost an item during your Zoo visit, we’ll do our best to help you find it. Please call 719-633-9925, or email [email protected] to see if your item was turned in to our staff. If we have your item, we can arrange a pickup for you at our Zoo entrance.

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Wagon Rental

Cost: $16 per day for either a one-seater -or- a two-seater wagon
Location:
– Summer months: At the Stroller Hut just inside the Zoo past Thundergod Gift Shop.
– Winter months: (or if Stroller Hut is closed), inside the Thundergod Gift Shop.
Availability: No reservations, available on a first-come, first-served basis only.
Reference the Zoo Guest Map for location detail.

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Push Wheelchair Rental

Cost: $15 per day, no deposit required.
Location:
– Summer months: At the Stroller Hut just inside the Zoo past Thundergod Gift Shop.
– Winter months: (or if Stroller Hut is closed), inside the Thundergod Gift Shop.
Availability: No reservations, available on a first-come, first-served basis only.
Reference the Zoo Guest Map for location details.

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Single-Person Motorized Scooter Rental (ECV)

We have a very limited number of motorized scooters available for rent on a first-come, first-served basis, but we cannot guarantee availability when you arrive. If your ability to visit the Zoo is absolutely dependent upon having individual motorized assistance within the Zoo, we encourage you to bring your own motorized device, or rent and bring a scooter from a local vendor. (If a scooter is not imperative for your visit, we do offer other mobility assistance. Please see “Guest Service Shuttle” and “Push Wheelchair Rental” sections on this page.)

Availability:
– No reservations, available on a first-come, first-served basis only.
– Weather permitting; not available when snow or inclement weather is present.
Requirements: Must be 18 years of age with a valid government-issued photo ID, complete a training at time of rental, and submit this signed waiver.
Cost: $35 per day for one seater (limit 400 pounds)
Location: At the Stroller Hut – just inside the Zoo past Thundergod Gift Shop. Reference the Zoo Guest Map for location detail.

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Sensory Bags

For guests with sensory needs, sensory bags are available to check out at the Zoo’s Admissions booths. Bags are free to check out and contain helpful tools to create a sensory-friendly visit. We hold a photo ID when you check out the bag and return it when the bag is returned to Admissions at the end of your visit. Weighted lap blankets are also available for checkout.

Each bag includes:
– noise-reducing headphones,
– fidget tools,
– a communication card.

To learn more about visiting the Zoo with sensory needs, and to see photos of these accommodations, please click here.

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Quiet Zones

The Zoo has designated Quiet Zones to provide a calm and quiet area for visitors with sensory needs, indicated by signs in these locations. Quiet Zones have less activity and provide space to sit and regroup.

Designated Quiet Zones include:
• Asiatic black bear viewing area,
• Elephant demo area (when demos are not scheduled) in Encounter Africa,
• Top of Old Gnarly play area, between The Loft and My Big Backyard.

To learn more about visiting the Zoo with sensory needs, and to see photos of these accommodations, please click here.

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Pets

Pets are not allowed inside the Zoo. Pets must also not be left in cars in our parking lot. We reserve the right to contact proper authorities if we see a pet left in a parked car unattended. We do not offer kennel service at the Zoo.

The Zoo is hosting periodic Dog Days at the Zoo, when you can purchase a designated dog ticket to bring your canine kiddo for a Zoo adventure. Visit cmzoo.org/dogdays to see if there’s an upcoming scheduled Dog Days opportunity.

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Service Dog Map & Guide

• We welcome service dogs that are trained to do work or perform tasks for people with disabilities. Individuals visiting the Zoo with the assistance of a service animal may only tour certain areas of the Zoo with their service animal in compliance with the ADA (see Service Dog Map & Guide for complete details).
• For assistance while inside the Zoo, please call our admissions team at 719-633-9925, ext. 111. (Note: Pets are not allowed inside the Zoo. Pets must also not be left in cars in our parking lot. We reserve the right to contact proper authorities if we see a pet left in a parked car unattended.)

Print / view the Cheyenne Mountain Zoo Service Dog Map & Guide PDF

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Professional Caregiver/Aide Admission for Guests with Disabilities

If a paying guest has a disability that requires a paid caregiver’s assistance to experience the Zoo, one caregiver/aide will be granted complimentary admission to perform those duties. Please purchase advance timed ticket(s) for each person in the party, except for the caregiver/aide. When checking in at your ticketed time, the caregiver/aide should identify that they are a caregiver/aide to our Admissions staff to enter the Zoo without an advance ticket.