What to know in advance:

For the health and safety of our guests, staff and animals, modifications have been made to ticketing, entry and daily processes. The number of guests entering the Zoo each day will be restricted through the purchase of timed e-tickets, in order to ensure proper distancing and comply with state and county health guidelines. Your ticket will indicate the earliest time you can enter the Zoo. From the ticketed time, you have a 20-minute time window to enter the Zoo (for example, if your ticket is for 10 a.m., you need to be in line to enter the Zoo by 10:20 a.m.); once you’re inside, you are welcome to stay in the Zoo until closing.

DON'T GO BARE!

OUR STAFF IS WEARING MASKS, AND SO SHOULD YOU!
Guests are highly encouraged to wear face masks while visiting the Zoo, especially when inside buildings.

Now through July 19: All Zoo visits require advance purchase of a timed e-ticket.
  • Please reserve your timed e-tickets in advance using the links below; advance e-tickets are required for entry for Zoo members and non-members.
  • All individuals visiting the Zoo must have their own advance e-ticket, including children age 2 and under.
  • Choose your date and arrival time. A limited number of e-tickets are available to enter during each time period. If your first choice is sold out, please choose another time or day to visit.
  • Please be in line to enter the Zoo within 20 minutes after your ticketed time. Early arrivals or arrivals later than 20 minutes past your ticketed entry time may not be accommodated. If you arrive early for your time slot, please wait in your car until your entry time begins. Arriving during your designated arrival time will help us manage traffic flow into our parking lot and through the admission gates
  • Once you enter the Zoo during your ticketed time, you are welcome to stay as long as you like until the Zoo closes.
  • Due to current health guidelines, we are not able to honor free refills with reusable cups at this time. Soft drinks will be available for purchase in our eateries.
  • Drinking fountains will also be disabled at this time. Touchless water bottle filling stations will still be accessible, so please consider bringing your own reusable water bottle.
  • If you or anyone in your party is experiencing symptoms consistent with COVID-19, please stay home and visit us again when you’re better. For more information on the symptoms and how to protect yourself, please refer to the CDC’s website resources.


Advance timed e-tickets:

– Each block of e-tickets will have a limited capacity per entry time, so if your first choice of arrival time/day is sold out, please try another option.
– All individuals visiting the Zoo must have their own advance e-ticket, including children age 2 and under.
– No refunds or exchanges on Zoo ticket purchases.
Please be in line to enter the Zoo within 20 minutes after your ticketed time. Early arrivals or arrivals later than 20 minutes past your ticketed entry time may not be accommodated. If you arrive early for your time slot, please wait in your car until your entry time begins.

Good Night, Zoo! timed e-tickets:


– Designed for guests who enjoy a more peaceful visit and the natural park-like beauty of the Zoo, rather than just seeing our animals.
– Be sure to read more below about what you’ll see (and won’t see) before reserving your “Good Night, Zoo!” tickets.
– No refunds or exchanges on Zoo ticket purchases.
Please be in line to enter the Zoo within 20 minutes after your ticketed time. Early arrivals or arrivals later than 20 minutes past your ticketed entry time may not be accommodated. If you arrive early for your time slot, please wait in your car until your entry time begins.

Good Night, Zoo! E-Ticket Details

– You’ll enter the Zoo during your designated ticket time. (Timed e-ticket options start at 3:40 p.m.) Then, between 4 and 5 p.m., you’ll see how the animals turn in for the night, with keepers shifting animals into their buildings during this wind-down hour.

– From 5 to 6 p.m., you’ll experience the Zoo like only a few people get to – peaceful, quiet, cooler temperatures. Some animals will still be visible if they have access to their yards overnight, and several are even more active at this time of night. However, not all animals will be viewable. (Note: There is no public access to buildings during this time and no food service is available. Restrooms are available on a limited basis.)

– Plan to experience the Zoo as you would your local community park. Enjoy the natural beauty, but most Zoo amenities will not be available, including no golf-cart shuttles and no gift shop. If you have specific questions about this special ticket before purchasing, please email [email protected].

When you arrive:

  • While visiting the Zoo, please maintain 6 feet of space from all other guest groups and staff. Please follow special distancing instructions at the admissions gate to provide for appropriate space between parties. Instructions will be provided near the Zoo entrance.
  • Please be in line to enter the Zoo within 20 minutes after your ticketed time. Early arrivals or arrivals later than 20 minutes past your ticketed entry time may not be accommodated. If you arrive early for your time slot, please wait in your car until your entry time begins. Arriving during your designated arrival time will help us manage traffic flow into our parking lot and through the admission gates.
  • There will be no re-entry. Please make sure that you have everything with you before entering the Zoo.
  • Paper maps will not be available. Visit cmzoo.org/map to access an online version, or refer to map signage inside the Zoo.
  • Starting July 5, timed ticket groups are required by the state to alternate between visiting our exhibits clockwise or counterclockwise through the Zoo. You will be directed which way you will need to move through the Zoo once you’re inside the front gate.
  • You will see our staff constantly sanitizing high-touch areas of the Zoo throughout the day.
  • You will find hand washing stations and hand sanitizer at regular intervals as you move through the Zoo.
  • All staff will be wearing masks when within 6 feet of other staff members or Zoo guests.
  • OUR STAFF IS WEARING MASKS, AND SO SHOULD YOU! Guests are highly encouraged to wear face masks while visiting the Zoo, especially when inside buildings.
  • Some buildings may have limited indoor capacity or may be closed to the public, for your safety. Additionally, high-touch play spaces and amenities may also be closed temporarily.
  • Please follow posted instructions for one-way traffic flow for physical distancing in certain areas of the Zoo. This may include buildings or narrow pathways.

Changes you'll notice:

  • Closed and/or monitored capacity areas in and around the Zoo will be clearly defined with signage. Please understand there are temporary limitations and modifications put in place that may change the way you are used to experiencing the Zoo.
  • The guest golf cart shuttle will be running with physical distancing modifications in place. Purchase all-day access for $2 from the shuttle driver.
  • The Sky Ride will be open with appropriate physical distancing modifications in place. Purchase your Sky Ride pass at the Admissions booth (Members: $4 adult, $3 children; Non-Members: $5 adult, $4 child).
  • The Shrine is open and included with your Zoo admission. Hours are 9 a.m. to 5 p.m., with the last car up at 4 p.m. Please drive up to the drive-through Admissions gate and show your Zoo ticket for access.
  • Quarters for Conservation tokens will be sanitized and available to guests at the front gate.
  • To prevent the congregation of large groups of guests, no scheduled animal demonstrations will be available during this time. However, you may come across “pop-up” experiences throughout your visit.
  • Food service will be limited during this time. All restaurants are open, with limited menus and spaced seating, both inside and outside as available.
  • Due to current health guidelines, we are not able to honor free refills with reusable cups at this time. Soft drinks will be available for purchase in our eateries.
  • Thundergod Gift Shop is open with limited guest capacity and a one-way traffic flow.
  • Strollers and wheelchairs are available for rent, and will be sanitized between rentals.

How you can help:

  • OUR STAFF IS WEARING MASKS, AND SO SHOULD YOU! Guests are highly encouraged to wear face masks while visiting the Zoo, especially when inside buildings.
  • Please do your best to maintain safe physical distancing practices by maintaining at least 6 feet between non-family groups during your Zoo visit.
  • Members, please be considerate to your fellow members and limit the number of tickets you reserve at this time. Consider delaying a second visit to allow another family a chance to see their favorite animals while we’re still on restricted capacity. If you cannot use your reserved tickets, please email [email protected] with your order number or email address to return them for another member to use.
  • Please understand that the above precautions are temporary and will be lifted once it is safe to do so. Details are subject to change at any time. Please be patient with us as we try to best accommodate guest needs and state directives.

Reopening Timeline:

  1. June 6 – 10 – Members-Only, Limited Capacity Timed E-Ticket Admission. *Only those covered under your membership can attend. Sorry, no non-member guests will be allowed during this members-only week. Advance e-tickets (free of charge) with a reserved arrival time are required.
  2. June 11 – July 19 – Members and General Public, Limited Capacity Timed E-Ticket Admission with a reserved arrival time are required.
  3. Our variance is currently only approved through July 19, so watch our website and social media for tickets beyond July 19.

FAQS

Questions
Answers

*Who qualifies for the member e-tickets?

Anyone who is listed on a current membership can get fully discounted member timed e-tickets.

– Each individual visiting the Zoo must have their own advance e-ticket, including children age 2 and under.
– For an Individual Plus membership, the primary card holder and his/her guest is included. (If you would normally bring a child age 2 or under with your membership, be sure to reserve a Member Child ticket for that child. If there are not enough Member Child tickets available, you may also purchase a 2 and under non-member ticket for 75¢.)
– For a Family or Grandparent membership, the one or two adults and any children listed on the card are included.
– For Family Plus and higher, any “Plus” people are included (x1 for Family Plus, x2 for Conservator and higher).
– Third Adults can also get the member ticket if they are listed on the membership.
– Additional guests that are not included on the membership must purchase non-member tickets.
– For any question regarding your membership, please call 719-424-7815 and/or 719-424-7830 or email [email protected].

We’re Looking Forward To Seeing You Back At The Zoo!